Jun 21, 2018
Willing To Refer
I’m the founder and CEO of a software development agency.
We had our own contract developers, but one was having problems and the others were on different projects. We needed a partner to augment our staff, so we could develop some time-sensitive software.
Sunflower Lab is working on a big software project, developing a web app from scratch that will eventually become a mobile app. They use PHP, SQL, and MEAN stack (except MongoDB). For user verification, they’ve integrated SMS and email verification. They’re also implementing videos and scalability features. The app is modular so that it can be propagated onto multiple servers that use the AWS system and platform.
They have a project manager who’s in charge of a different number of developers for each phase.
We made a fairly large list of potential vendors and narrowed it down to 30 candidates who we got more information on. We then selected about six to do extensive presentations. From there, our internal team seriously discussed three of them, and Sunflower Lab won.
We’ve spent around $30,000 so far. It’s exceeded our original budget, but we’ve added requirements to the scope.
We’ve been working together since May 2018.
This product is extremely important, and we’ve been satisfied with Sunflower Lab's work. Any problems have been minor or mostly our fault.
Our project manager is technically literate and uses a scrum process. We use the agile development process and Jira to track our progress. We do daily 15-minute calls to check the project status and to clarify any requirements or questions. They’ve been willing to handle our project differently, in a way that better suits our goals, and we appreciate that.
I’m used to a very fixed and rigid process for outsourced development. However, with Sunflower Lab, we have the flexibility to change requirements and adjust the budget, and that’s been extremely valuable. It’s a foundational part of the scrum methodology, so it helps to have agile-trained people on both teams.
I would’ve preferred they build the software in a way that allowed us to test it earlier. Because of the way they divided the project in the beginning, we couldn’t run tests until six weeks in.
When we outlined the project, their sales team somehow didn’t address our SEO need, which we assumed was part of the budget. When we began discussing SEO dev, we had to renegotiate because they’d assumed we didn’t need it. We should’ve spent more time clarifying our requirements at the beginning.
by Rupesh Mecwan
Jan 19, 2018
I am a co-founder and the head of product at a company called SHARE, which provides ride sharing solutions to communities.
We were looking to a group to assist in developing our MVP and market product for our rider application, driver application, and web portal.
Since the start of our engagement, we’ve completed an MVP for our web admin application, our rider application, and most recently an MVP for our driver application, which has an “attendance” feature that allows the driver to track who is going in and out of the vehicle. The web app was built using an Angular framework, and the mobile apps were built in Swift for iOS and Java for Android. I’ve served as a product manager for the project, and have worked closely with their developers while outlining our requirements for design, UX/UI, etc. Ronak [CEO & Co-Founder] provided substantive advice on the technologies we implemented, and offered insight on business decisions regarding the scaling process and which contracts to pursue in moving forward.
As far as feature requirements, the rider app had to enable users to make a profile, schedule rides, and provide data on the trip, e.g., driver location, estimated time, and any information on additional pick-ups. The driver app was very similar. We’re using Google API mapping tools for our live tracking component. The admin app allows us to create organizations/customers and oversee user roles and login credentials. We can also manually input route information to create specific rides or trips that riders can schedule. In moving forward, we’re looking to expand this piece of the project and include more complex mapping algorithms to create a more intelligent routing process.
I interact primarily with Ronak and Dhaval [COO, Sunflower Lab], who has served as our project lead. We also worked with Yash [CTO, Sunflower Lab] and several other designers/developers over the course of the project. There were usually about six developers working on the project at any given time, in addition to Ronak and Dhaval.
They were referred to us by one of our VC investors.
We’ve invested $100,000-$120,000 in the engagement so far, and the entire project will cost $200,000-$250,000.
We started working with them in September of 2017 and we’re still currently working together.
We just finished building out the attendance feature, which will allow us to move forward with one of our larger clients. We’re planning on about 1,000 rides per week with this single client, so this is a huge win for us. We’ve just deployed it to the production environment, and will be submitting the mobile apps to the App Store and Google Play Store shortly.
We use Asana for task management, and I typically make scrum boards on Trello. They use Asana internally as well. We primarily use Slack for day-to-day communication, and I am in constant contact with Ronak and Dhaval.
They offer a hybrid development model between onshore and offshore developers, which is great for startups. It gives you the option to meet with developers that are local while saving on costs like you would with an offshore firm. Their communication has been great, including with the offshore developers that we’ve worked with.
I would love to see a bit more transparency around the work being done. I know that they’re working hard, and it’s never been an issue of delivery. I would just like to have more insight into the progression of development. We communicate well and plan together, and then all the sudden we’ve hit our project timeline, met our budget, and completed our scope of work. This has been great, but the details in between are sometimes lost.
Know that you’ll be getting into business with a very honest and talented agency. Ronak is very passionate about the products he builds, and is always willing to work with the client to make sure that their business objectives will be accomplished. As a business owner, Ronak understands many different industries, but he is also a technologist. He knows how to implement the latest technologies and make the best product possible. Just be firm on your vision, and communicate it as clearly as possible. They’ll get it done.
by Mandar Majmudar
Jan 16, 2018
My company is Town Money Saver, which is a franchise-based direct mail advertising company. Our primary product is a coupon magazine that goes out to about 160 different communities in the Midwest, as well as a website and a mobile app—the latter of which was built by Sunflower— that complement our print product. Although my title is Creative Director, I am also heavily involved with the marketing of the company, and therefore worked closely on the overall look of the app.
We already had a mobile app, but it was dated. Having just completed a rebranding campaign, we wanted to update the app’s look to be more inline with the re-brand, as well as adjust its functionality. I wasn’t with the company at the time, but the original app developer was located in India, and the distance made the process extremely arduous. When we began the process, it was important to find someone with the requisite skill set who was located close by.
They started by developing the iOS app and based the Android version off of that build, although both apps were mostly created during an overlapping time period. We were pleased by their initial work on the iOS version and approved the Android one as a result. I believe that they used the native development kits to build both apps. The iOS app did not have a dedicated version for the iPad in addition to the iPhone; they focused more on getting the scaling right.
They did a fair amount of work with our website developer, using an API to interface with our online database in order to find our advertisers based on location. The goal of the app was to allow the customer to check to see if Town Money Saver had any coupons or offers near their location, as well as to be able to input other locations to see what might be available elsewhere. It would then provide the customer with in-app details about the advertiser and directions for how to get to any given offer’s location. One feature that was heavily requested by our advertisers was that when customers redeem coupons digitally, the offer then be retired from within the app, to prevent multiple uses of single-use discounts.
We had a timeline in mind before we even began work on the apps. Town Money Saver has a big annual meeting to bring all of our franchises together, and the goal was to launch the app in time to be able to demonstrate it at the meeting, which Sunflower made possible.
Beyond the occasional brief email with developers, the only person with whom I had consistent contact was Ronak Patel [CEO, Sunflower Lab] himself, so I do not know the exact make-up of the team.
We conducted significant online research that involved a variety of websites that rank app developers, although I do not remember which specific ones. (Clutch may have factored into our decision-making, but I cannot quite recall.) Within the higher-ranked dev shops we found, we then looked for one that was relatively local for us. Although a fair amount of Sunflower’s operation is in India, Ronak is located in Columbus [Ohio]. After a conversation with him about our needs and ascertaining that they had a lot of experience with the type of app that we needed, we decided to engage their services. Their location in Columbus was a big factor in our choosing to work with them.
We have spent about $28,000 on the apps.
We began working with them around March of 2017 and the apps were launched in November of that year.
We do not yet have numbers in terms of app downloads, in part because we have not yet been as aggressive about promoting the apps as we should be. Our goal in the near future is to figure out the most effective way to push for more downloads and figure out how best to take advantage of some app-only features.
The biggest reaction we received was at the aforementioned meeting. Everybody loved the new look and the apps’ functionality; they gave us a lot of great feedback about Sunflower’s work. Additionally, a lot of our advertisers are now doing specific things just for the apps, which demonstrates how they have embraced it as a platform for their products.
Ronak was a very good point of contact; he came to our office a couple of times to kick off the project, and we had regular conference calls. He was always quick to respond when we needed something, and he was very clear about what he needed from us.
Sunflower collaborated smoothly with our website developer, which meant that we did not have to be too hands-on with that. I believe they used Crashlytics to roll out the different builds. Every time there was a new build, we would get an automated email telling us that it was ready for our review. We did a lot of communicating that way, which was very convenient and efficient. It allowed us to send them changes or requests almost as soon as a new build came out, and helped them to provide us with further updates even faster.
Their communication in general was extremely impressive; we always felt like we knew the status of the project. I also appreciated the different types of communications tools that they used at any given stage, be it a phone call, an in person meeting, or a video call that allowed us to screen share. Also, despite their developers being located offshore, it felt like we were still working with a local, thanks to Ronak’s direct involvement.
I would definitely recommend Sunflower. Not only did they do what we asked of them, they also offered suggestions that we had not even considered, using their experience from past projects to steer us in the right direction. They ended up acting as a de facto consultant as well. We are probably going to continue to use them on projects in the future, either on a maintenance level or to further update our current apps. We were very happy with our collaboration. The combination of being both affordable and local to our area made them a great work partner.
The timing of the final touches on the apps prior to their release was a little lacking. It felt like they thought we were done and had then moved onto other projects, or as if our project had been put on a back-burner. It did not interfere with our deadline, but the end product wrap-up period could use some improvement.
Jan 10, 2018
I’m a general partner at Blue Sky Propane, which is a gas delivery company.
We needed them to build us an interactive mobile iOS and Android application for our customers.
We used an Excel spreadsheet to lay out our idea for them. We then paid our back-office software provider to build an API and team up with Sunflower to build a custom-designed app with native software for our roughly 5,000 customers. At the same time, a different company was updating our website, so that served as a blueprint for the app’s design.
The key features for the app include enabling customers to submit orders, schedule refills, as well as see their account history and previous delivery history. They can add and remove credit cards and bank accounts for payments — our payment gateway is NMI. Customers can also get to-date fuel comparisons that tell them how many gallons of gas they used in one year versus another to assist them in gauging how much they should purchase in the future.
We found them on Clutch. We searched the list of the top-rated application developers on the site, and Sunflower was among them. We chose three firms from that list at random to contact. With the first, we had a language barrier that made it difficult to communicate with one another. With the second, they never got back to us. Sunflower got back to us, and despite a slight language barrier, we decided to move forward with the partnership.
We’ve invested between $43,000 to $45,000.
We began working with them in August 2017. The app was supposed to go live on Dec. 1, 2017, but due to a some unforeseen issues, it ended up going live on Dec. 20, 2017. Since then, they’ve made minor fixes here and there, but their work on the app has been minimal.
Out of our 5,000 customers, only 200 have the app, so we’re still in the process of transitioning and acclimating our customers to it. But of the people who have it, they’ve expressed that they love it and are very thankful for it. We’re looking to get a better idea of customer feedback for the app in about six months from now.
They’re fantastic. We communicate primarily through phone and email, though we were able to have a face-to-face meeting with Yash. They’re very timely — there are plenty of days where we’d get a response to our email in 30 minutes or less. They were agreeable to doing things over and making changes where needed.
Everything was impressive. They go above and beyond to solve problems for us. For instance, they reached out to let us know we needed a loading page for our app. We came up with some ideas of the page and asked our web developer to put it together, but they were charging around $2,500 for the small animation we wanted. We told Yash and and he said, “Let me see what I can do about it.” Within one day, he came back with a design we loved, and it was only $100. That was terrific problem solving.
It’d be great to be able to use a formal program to track their progress and allows us to see how the app is being designed. It would allow the client a bit more control in the app’s aesthetics and structure.
July 17, 2017
We’re a manufacturing and service provider for the packaging industry and specialize in protective packaging. I run the marketing for North America.
We had a mobile app that was a little outdated and we were in the market for a new developer.
The app was pretty much a mobile site and it was outdated for the fact that it was a little slow and the updates were a little bit behind the times. What we wanted to do was improve the overall efficiency of the app. We felt it needed to be a lot quicker to respond and a little smaller in file size than what it was currently at. We also wanted to reduce the number of clicks to improve the experience of the user. The app is an outreach of our marketing department. It provides our internal sales team as well as our distributors/customers with the marketing material and product information to help drive sales and growth. The app is iOS native and the Android version will be rolled out by the end of the year. We’re going to add a few more features to give our sales teams as well as employees access to perform functions and processes that might be a little bit challenging to do on their computers.
One of the challenges was we’d ended our relationship with our current developer that was going to expire on June 1st which was in the terms of the contract. When we started interviewing companies, a lot of the companies could tell us what we wanted to hear which was they could quickly develop this and launch it by June 1st. With Sunflower Lab we really felt like that was doable. We had a lot more confidence in them. We had it available June 1st on the market but didn’t officially announce it until the end of June. These guys were able to quickly move and adapt to what was currently built to improve and then get it restructured with more efficiency than what it was currently operating at the time. The project was completed quickly.
We actually did some searches on Google, came across Clutch, and was able to narrow down a handle full of searches just by going through that directory. We were able to find that Sunflower specialized in mobile app development, therefore, we could find a vendor to fit our needs. We interviewed four companies and brought three in. For us, it was about accountability. We knew by going through this directory that anyone that was listed specialized in mobile applications. We felt confident that whatever company we brought in was going to fit the expertise that we needed. We really hit it off with Sunflower Lab versus some of the other companies.
We spent $25,000+ on the iOS version of the app.
We started working with them in April 2017, and the relationship is ongoing. We’ve already rolled out the next phase so the recent mobile app development has launched. That new version went out at the end of June, and right now we’re in discussions on new developments within the app.
We don’t have any metrics that we can share because we just launched the new version of the app a few weeks ago. I’ve actually got a meeting with my contact coming up where we’re going to review how many downloads and who’s opening the apps and how long they’re on it. I go back to how swiftly they were able to move and adapt to what we currently had in place in order to transition things smoothly and quickly implement and launch.
One of the favorite functions for users was when the app needed to be updated, it automatically did so in the background of the phones. It wasn’t a requirement for them to delete an app and then go back to a store and download the new version. They just had to open the app and it would update. They didn’t have to even process an update or push that notification. For them, it was an experience that was shocking in a positive way. Users said it was much easier to navigate and the functionality seems more simple. The feedback that I got was extremely positive and I’m still continuing to get good feedback as far as some of the push notifications and some of the efficiency improvements about its functionality.
Communication is key in most projects and they out performed my expectations. We had a weekly call and one of the benefits with Sunflower is it’s a company that is operational 24/7. We constantly had support even after hours. During times when we’re not working, we’d get back in the office and some of the issues would be corrected by the time we got there. That was refreshing compared to what we were used to in the past. If they asked for something over the weekend and I was able to get it to them, they would quickly respond with another request. They seemed to want to get that information or that content so that they could work on it to attack the project. They were pretty diligent with their work. Another example would be even after a meeting, if there was a slight bit of confusion with what exactly I was requesting, I would get a call pretty quickly after the meeting from either the owner/partner or the project manager to dive in a little bit deeper on the details.
We used Trello which allowed us to monitor the project scope as they were working on small projects versus large scale throughout the whole entire process. We could see live updates. We could communicate and interact with the developers instantly if we needed to in order to maybe support any questions they have or if we have a question for them. I thought that made the whole project a lot more visible. I had one key contact below the owner of the company or one of the partners and we met every Monday. He would be my contact if I had a question about something or if I needed to address something with him, and I could call him directly.
They don’t hesitate to make recommendations on what they think would be the best course of action for the finished product. They certainly will provide that input whether you like it or not and I appreciate that because to me it’s an open forum. We value their input. They’re experts in the industry, so we rely on their input. I was also impressed with their communication. I have to say with my previous developer, communication was lacking and there was a lot of disconnect. With Sunflower there was none of that. There was no confusion, and if there ever was, they definitely made sure to answer any confusion at the time so it could be cleared up quickly.
They probably know better what they would need to improve. From my side, the client side, I don’t see an area at this time.
by Yash Patel
May 08, 2017
T-Cetra is a technology company linking wireless carriers, merchants, and mass distributors together in order to support activation and prepaid solutions through indirect mobile channels. We’ve launched our VidaPay portal, which is the large brand we use for differentiating our products and services, including cell phone activation, domestic and international prepaid wireless airtime, and seamless long-distance and domestic bill-payment solutions. I am a product owner for the company. I document software requirements and work directly with developers in an iterative process to bring forth products of value to the business.
They were originally brought in to help us with our mobile application. We wanted to build a more robust app which could support payment processing on iOS and Android.
Sunflower Labs was crucial in kicking-off our payment app project. They continue to work closely with our internal team any time we have troubleshooting issues. The app is available on iOS and Android and serves the same purpose as our web portal, providing dealers with merchant locations and payment processing for prepaid cell phone activations, airtime top-ups, or any billable products we offer.
They’ve helped design our web application and have also assisted in our internal project management process. Sunflower Labs also provided assistance with our existing street terminals.
They’ve helped build the layout for our marketplace. The portal offers products to dealers, including headsets, phones, and things of this nature. Sunflower Labs created the user interface for it, and it has become a thriving product. We’re continually developing on top of the framework built by Sunflower Labs.
We work directly with Ronak [Patel], their CEO, who assigns tasks and manages the Sunflower team from the outside. If we have a project for which we decide to outsource them, Ronak will take part in our remote meetings and coordinate tasks on their side. I’m not quite sure how many resources from Sunflower Labs’ side we’ve used, but they’re never short on team members.
They’ve always been on top of everything during calls and meetings. I can’t think of a project where Sunflower Labs didn’t deliver what we needed in time. Many of our engagements have been done in combination with our developers. For example, Sunflower Labs may create the user interface, while our middleware team will be responsible for all plugins and controls.
Our CIO was responsible for sourcing Sunflower Lab.
The cost of Sunflower Labs’ work has been around $380,000–$450,000. That number is probably rising.
We started working with Sunflower Labs in March or April of 2016. We continue to outsource them for certain projects, but I haven’t been involved with Sunflower Labs as of late.
When we bring in Sunflower Labs, our projects get completed a lot faster. This is due to resource allocation, of course. Using their team on bigger projects has definitely proven to be a successful method of delivering things on time.
I couldn’t give a precise estimate of cost savings, but we would not have been outsourcing to Sunflower Labs if the savings weren’t immense. We don’t compromise good work for money internally, though, especially in this industry.
We have a number of users—anywhere from 18,000–25,000 merchants in our system. Many of those accounts can have 1–20 people using them.
We have run into an internal issue since losing a couple of project managers in a short period of time. Sunflower Labs assisted us with a couple of internal projects, having a member of their team come in for early meetings.
We’re based in Columbus, Ohio and have worked with Sunflower Labs on-site for our project management needs. When we outsource them for development, those will most likely be remote tasks.
We use Team Foundation Server internally. Ronak helps us manage the process in-house; for the projects that his team is called out on, they will have access to our system. We have continuous updates on a daily basis around what is taking place and any blockers which need to be taken care of.
Everything I’ve worked on with Sunflower Labs has met the timeline. They’ve saved us money during those processes, and I’m very happy with the quality of work.
I don’t have any suggestions, except doing research and trying to find Sunflower Labs. I don’t know if they’re well-marketed in the US.
April 25, 2017
We are a wholesale jewelry manufacturing company. I am a manager.
We needed to create a website.
Sunflower Lab developed our Magento website, working on its backend as well as overall layout. We worked with a three-person team. We needed to feature images, store locations, and video footage. Sunflower Lab was able to do all of this.
Sunflower Lab was the first agency we used for website work. We found them through someone in our office who had a connection with them.
The cost of Sunflower Lab’s work was between $10,000 and $15,000.
We started working with Sunflower Lab around two years ago. The website took six months to complete. We still work with Sunflower Lab for website updates.
Our site is informational, with no sales capabilities. Sunflower Lab did a great job, and we’ve received many compliments for it.
They did a very good job. We communicated via email and over the phone. We had the same contact from Sunflower Lab’s side throughout the project.
Sunflower Lab is very good at adapting and giving us what we need. They’re very flexible.
I don’t think so. Sunflower Lab did a great job.
March 28, 2017
We’re a manufacturing unit of packaging bags in India with around 500 workers. It is a family-owned company. I'm the chairman. My father manufactures the orders, and I distribute them.
I wanted to make my life easier. Before, I had a hard time remembering to give tasks to my employees and tracking orders, containers, and quotations. We needed seven or eight modules developed.
Sunflower Lab did software development using AWS [Amazon Web Services] as the platform. The software generates automatic quotations. Once I enter a client’s data, it automatically gives them quotations based on whatever they’re using either monthly or every two months. They automatically send data and a price to the client. I don’t know their team size, but I always speak to Yash [Patel, co-founder].
My uncle recommended them.
I’ve paid $44,000.
The first time I started with them was in October/November 2016. It is still ongoing since I want to add more modules. If everything goes right at the end of the year, I want them to visit my factory in India. We are planning to develop something to make my life easier in the manufacturing unit. Right now, they are only helping with the distribution, which is in New Jersey.
So far, I’m satisfied with Sunflower Lab’s work. If an issue comes up, I can call them at any time, and it’s resolved within 24 hours. I think I can replace two employees because of the software. This year, I had to pay them more, but after one or two years, I’m going to start saving money because I won’t have to pay for two more employees.
There’s one person from their technical team who I can call at any time if I need anything (and vice versa).
I’m not a technical person. All I know is my specialty of marketing and product development. Although they’re developing the software, if I need help with something else besides the project, they are always happy to help me.
Maybe in the future, I will have some suggestion for improvement, but I don't feel there's anything they could improve right now.
Feb, 27 2017
3 Key Collective is a small startup based in Sparta, New Jersey that builds mobile apps.
We wanted to make an app called eLeague to organize pickup games and recreational sports events.
We wanted a clean user interface and a game section that would be easy to navigate. We needed a backend that would save information about the users because eventually, we want to be able to pinpoint what sports are the most popular in which state. That information can be valuable to a sporting goods store. Our first build was just for iOS applications, and then we moved onto Android later. We want it to be available for all mobile platforms.
We looked at several different development companies and got quotes from them. Sunflower Lab was the first to help us and stayed connected with us. They had a price point that we could afford.
We have spent $50,000 on the project so far.
We began working with them in the fall of 2015, and the work is ongoing. The MVP [minimum viable product] was completed in one month.
When we first built the app, we launched without issue to the iPhone. We didn’t market very much but were still growing at about 5–10 users a day. Right now, we have 2,000 users on the app. We first marketed the app only through Facebook and Instagram but recently created a YouTube channel to document tournaments and other events. The app is steadily growing by word of mouth and the “invite friends” feature.
They are very efficient. We communicate through email, text, phone calls, and occasionally in person. My partner and I have day jobs as we work on this startup, so Yash Patel, the CTO, has been willing to meet with us at odd hours whenever we’re available. Whenever we have an issue, the updates are made within a day or two. There’s always good communication, and they’ve managed everything really well. They use Google Sheets to show updates and the status of tasks.
Communication is their strength, especially for me as I’m a non-technical founder. It’s great to be in constant contact with them and be updated on what’s happening currently with the app. We come up with new ideas, and they let us know what they’ll need to be able to fully execute those ideas. The app came out beautifully. Everything functions well. I’m happy with the whole process.
Nothing stands out as a flaw in the process.
Nov, 21 2016
Accurate Agent is a real estate technologies company. I try to solve data input problems and data real estate information syndication and things like that. I hired Sunflower Lab to help me code and create the first app that does all that. I am the founder.
They helped me with the app. They did an iOS and Android app.
I can’t speak too much on coding but I can say that they were very good at helping me overcome that. I used Google Docs in rudimentary forms to put together what I wanted. They were great at helping me figure out designs and translating that into what that would look like for an app. They’re very self-sufficient. They did a lot on their own. They would show it to me and ask for feedback, so that was helpful.
I think someone just brought to my attention that they were a local company who built apps at a cheaper price than some larger companies.
We started three years ago at the beginning of the summer. Like May or June 2013. I have been working periodically back and forth with them. They have a great thing where I can give them what I want, and they’ll give it back and they won’t charge anymore. They’re very direct in how they charge you. They’re very clear in what they’re going to do and how much it’s going to cost up front. They don’t sneak in any hidden prices or anything like that. The app launched about a year or two ago. They’ve been great on helping me keep it updated. If I ever want to do trouble fixing, they handle re-uploading the files so I can get live on the app store and things like that.
I’ve been getting a lot of good feedback. We launched the app at a real estate convention two years ago. I attended the following year. The customers were receptive. We’re up over 1,100 downloads now. They did four or five updates over that time.
We communicated through email basically 100% of the time. The only things we had to use that you’re required to use when making an app were things like iTunes Connect. They were proficient in that. They knew how Google Play works. They knew how iTunes Connect works. They helped me get through that very easily. I don’t know what programs they used to code. I was working with a project manager to start me off. He was also somewhat of a developer. He is the local guy. I live in New Jersey and he lived in Hillsborough, NJ. We’re very close. We could meet in person. He would often relay me to the developer who was outsourced to India and I got to talk to him directly. They were very good at managing that. If I ever didn’t want to talk directly to the coder, the project manager would handle it all.
They were very good with time. They were always on time. Whenever I could speak to them, they were eager to listen to me. They never told me they couldn’t talk, or that I had to wait, or they had to help someone else. They were responsive. That was a huge blessing.
They work in email and it can get confusing when multiple email chains start with other people. If they had a bit more organization in how they communicate, that would be great. But I can realize that falls on me as well.