Clutch

choice veterinary care client review


Oct, 18 2016

Peter Erling, Co-Founder of Choice Veterinary Care

Validated By
Clutch
review summary

The final deliverables matched the vision to the customer's delight. They were very responsive to change requests as the product took shape. The only downside was that the India-based team was largely not available during business hours, hampering quick troubleshooting and issue resolution.

4/5

Schedule

4.5/5

Quality

5/5

Cost

5/5

Willing To Refer

4.5/5

Overall

Background


Introduce your business and what you do there.

The company is a mobile veterinary practice. I am a co-founder and owner.

Opportunity/Challenge


What challenge were you trying to address with Sunflower Lab?

I needed a software program to run my practice. The existing software programs didn’t do what I needed. It’s a pretty niche business. Even with the profession, I’m pretty subspecialized and the software programs are just too generic.

Solution


What was the scope of their involvement?

I had to have a way to input clientele along with their pets, including all of the information that pertained to the pet, the illness, what was going on with them, tracking sources, etc. If a client calls me, I need to be able to quick search and pull up their medical record. I had to be able to track controlled substance logs and drugs that have been used for those pets. Additionally, I have a cremation service that I own, so I had to tie that in to be able to track the pets and where they were in the process when clients called me. That way I knew every stage of the animal’s status.

This was done from scratch. I’m very familiar with the veterinary software programs, the electronic medical record programs, but not with what coding languages Sunflower Lab used. What they built replaced a combination of Excel spreadsheets and Google docs that I had pieced together and we had been using for a few years. I had tried using a program called DVMax. I had tried using a program called Cornerstone. I had tried using a program called AVImark. They just didn’t do what I needed.

How did you come to work with Sunflower Lab?

I just went online and searched for programmers that could write software. I reached out to a handful and ended up receiving from the sublime to the ridiculous in terms of the time and the cost. The range was anywhere from $5,000 to $150,000. It was just unbelievable how it was all over the place. I was mainly dealing with Yash Patel [Principal, Sunflower Lab] at that time. He seemed efficient and a no-nonsense kind of person. He gave me his opinion, and his pricing was not the cheapest but by no means as ridiculous as the $150,000, so I went with them. It’s been a very positive experience. It’s been a pleasure to work with them and they’re very responsive.

How much have you invested with Sunflower Lab?

I think it’s probably about $15,000.

What is the status of this engagement?

We started working together about 18 months ago. They’re still providing support. As things go on, I’ll think of something else I want to be done. We had two phases of app updates and I have a third phase I need to do reasonably soon.

Results & Feedback


Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

It did what I wanted in terms of streamlining, and eliminated the redundancy in the previous program I was using. It’s way easier for my employees and significantly more efficient and streamlined. My clients have never been any the wiser.

How did Sunflower Lab perform from a project management standpoint?

Once the project had been outlined, he stepped out of the way and another manager stepped in. He and I communicated largely online by email and Skype just to get the project nailed down.

What did you find most impressive about Sunflower Lab?

I think their flexibility to change work orders. If I didn’t like the way something was going and how it was turning out, I would tell them, and they were very responsive to change and switching and understanding exactly what I wanted.

Are there any areas Sunflower Lab could improve?

I wish they had a 24-hour emergency type response. Given that part of their business is based in India, there’s a time lapse. Sometimes it works out well because I wake up in the morning and there’d be a whole bunch of work done, which allowed me to work on stuff during the day when they were sleeping. So that didn’t bother me at all. I’d say just the after-hours support I think might be an important addition. It bothered me when I was down and had work issues. I had to wait until their daytime to determine whether it was a network issue or a program issue.

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