We offer 24/7 proactive monitoring, resolving, and managing of the client’s environment. Our three levels of managing services and AWS certified expert engineers enable us upkeep the cloud environment which strengthens your team. Our managing services often extend to our other cloud services, where ongoing support is necessary to strengthen an in-house team.
Monitor
- 24/7 monitoring
- Examine an issue
Resolve
- Escalate the issue based on company procedure
- Resolve the issue with an AWS expert
Manage
- Daily backup to complete infrastructure management
- Provide continuous managing services
Service
Monitor
Resolve
Manage
Watch
24/7 Monitoring with operation staff
HelpDesk
24/7 Phone/Chat support
Resolve
24/7 team with engineering staff to examine and resolve issue
Manage
24/7 team with engineering staff to fully manage infrastructure