Enrich Employee Onboarding Process with Automated Email Data Extraction and Entry
RPA Use Case
Humanize the Employee Onboarding Process by Automating New Hire Documentation Process.
Problem
When a new employee joins an organization, the Human Resources department must gather several different types of information from them. For example, W-4 forms and direct deposit documents are distributed so they can collect data like name, address, the account and routing numbers of the bank account in which they want their funds deposited, and how much of their paycheck the employee wants withheld for federal income taxes. These files are usually sent to new hires via email and then returned back to the HR specialists inbox when completed. All of this data must then be entered into the company’s accounting software.
Boring, repetitive, time-consuming: all terms HR specialists would use to describe this process. They must toggle back and forth between applications, leaving room for error. And the time knowledge workers spend on this takes away from face-to-face opportunities with the new hire. There’s definitely an opportunity for improvement here.
Solution
Extracting and saving new employee data from documents that are emailed to HR is a perfect job for process automation. Software bots can be programmed to monitor an inbox where new hires send their completed onboarding documents. Bots can open the emails and download the attachments. Using OCR technology, RPA bots can extract the new hire’s information including bank account numbers and fields from their W-4 form. And just like the knowledge worker would, the bot can log into the organization’s accounting software to create a new profile with all the extracted data.
Impact
By automating the process of downloading email attachments and saving the data in a company database, this workflow can be completed more quickly and with fewer errors. This helps the organization achieve more efficiency. More accuracy means there are no problems with a new hire’s compensation or taxes, so higher compliance. And rather than spending 12 minutes on the manual process, HR specialists can use that time to engage with the new hire in-person to make sure their first day is positive. This experience will be more fulfilling for employees and worthwhile for the new hire.
Conclusion
Process automation has a way of allowing humans to work smarter, not harder. In the case of HR department, injecting digital workers into the processes actually allows humans to provide better experiences in the workforce. This creates happier employees, specifically new hires in this case. Also, errors are mitigated, processing speeds increase, and higher compliance is achieved.
This is just one example of how process automation can be applied to human resource workflows. Other RPA use cases in HR include payroll, recruiting, reporting, employee expense reports and more. Put the “human” back in human resources with RPA for HR. Learn more about RPA services.
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RPA Use Case
How to turn a mundane task into an opportunity to innovate and return time to your knowledge workers with process automation.
Problem
Healthcare providers are responsible for notifying patients when they’ve been scheduled for an out-of-network healthcare visit. They must grab the patient information (name, address, and surgeon information) from EHRs and add them into the letter template. Envelopes also need filled out with the send and return addresses. Both the letter and envelope have to be printed, too. Healthcare providers spend 10-15% of their time doing this task. Fatigue and burnout are often side effects of this boring work. Patient letter preparation and printing also takes away time that care providers could be spending with their patients. Let’s see how process automation can help this workflow.
Solution
Robotic Process automation can take this task from knowledge workers. Software bots can collect patient data from EHRs. This data is then automatically plugged into the letter template. Process automation can fill out the envelope data, too. When all the assets are complete, the software bots can even print out the letter and envelope.
Impact
With robotic process automation, patient letters and envelopes are waiting on the printer to be sent out when knowledge workers arrive to the office. Now, the 10-15% of time knowledge workers were wasting on letter preparation and printing can be spent improving patient care. As a result, workers will feel more fulfilled and patients will be happier. Plus, software bots can complete this task much faster and more accurately than humans, meaning no patients are missed. With more speed comes increased satisfaction from patients on the receiving end of the letters. And with more accuracy comes better compliancy.
Conclusion
Robotic process automation for out-of-network letter printing can have a very positive impact on the lives of healthcare workers. The process of informing patients when they’ve been scheduled for an appointment with a care provider can be exhausting and time-consuming. Software bots can quickly and easily be deployed to gather patient data, complete out-of-network forms and envelopes, and print these assets. Automating this process is good for healthcare organizations because it saves them time and helps them deliver better patient care. RPA can also help knowledge workers feel more satisfied by giving them more time to pursue more fulfilling work. Patients also benefit from automation because they are informed quicker.
This is just one example of RPA for healthcare. Other RPA use cases in healthcare include billing and claim processing, appointment scheduling, credentialing, auditing, patient eligibility check, and more. Put the focus back on patient care with process automation for healthcare. Learn more about RPA services.
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RPA Use Case
In this process automation example, we demonstrate how RPA can be used to automate the process of syncing health data in the hospital billing workflow.
Introduction
Physicians Global is a medical billing company. Physicians Global works with many different doctors offices who see many different patients each day. The billing process requires Physicians Global to collect patient data from several Electronic Health Records (EHRs) and compile it into their billing software. For years, Physicians Global has been completing this workflow manually. But as technology continues to transform the way the healthcare industry operates, Physicians Global is in a great position to digitally evolve. Let’s dive in.
Problem
Firstly, completing the billing claim process by hand was extremely time consuming. It also engaged multiple Physicians Global employees, generating unnecessary costs for the company. Then, there’s the issue of knowledge workers making mistakes during the data pulling and inputting processes—a major concern in an industry as sensitive and confidential as healthcare. Lastly, this labor-intensive process was exhausting healthcare workers. In fact, most physicians experience fatigue after working with EHRs for as little as 22 minutes.
Solution
Medical billing is a complicated process, but its rule-based and repetitive nature makes it the perfect fit for automation. RPA can be employed in the medical billing process to help automate and standardize mundane and time-consuming tasks. Specifically, we’re focusing on the patient data retrieval and input workflow using EHRs. An RPA-based integration can be created between multiple EHRs and Physicians Global’s billing system for automated patient data retrieval and entry.
Software bots can scour multiple EHRs for patient data. The bots can copy info from the EHRs and paste it into the billing system, all while adhering to programmed compliances.So, while the software bots complete this dull and redundant workflow in the background, billers can spend more time getting the claims out the door faster and following up with insurance companies to collect payments. This work is more fulfilling for biller, so their satisfaction levels rise.
Impact
As a result of process automation, Physicians Global was able to achieve its goal of minimizing the number of “touches” during the medical billing process. Fewer errors and faster processing times were additional impacts of automating this process. Also, medical billers can spend more time getting the claims out the door faster and following up with insurance companies to collect payments. This work is more fulfilling for the billers, so their satisfaction levels rise.
Conclusion
As an industry that processes more than 1 billion claims each year, medical billing is an ideal workflow for automation. However, many medical billing companies are spending more time than ever in front of a computer doing menial tasks when their time could be better spent dealing with their network of doctors and insurance companies. RPA has been a useful tool to automate medical billing workflows, especially patient information gathering and inputting. RPA bots for healthcare can be used to automatically gather data from EHRs and fill in patient data fields in a medical billing company’s database of billing software. This reduces errors, saves time, mitigates costs, and delights knowledge workers.
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RPA for Finance and Accounting
RPA Use Case
RPA for finance and accounting is transforming the way numbers departments operate by automating reporting, bank reconciliations, tax provisions, reporting, and more.
The Problem with Manual Finance and Accounting Processes
The finance and accounting department is critical to the everyday operations of an organization. Chief Financial Officers are under constant pressure to optimize their department’s output. And yet, finance and accounting workflows are riddled with countless boring, objective tasks that hinder the department’s operations. Knowledge workers—who are capable of much more challenging duties—are stuck with humdrum activities. Errors, delays, inefficiency, and burnout are just a few symptoms of a manually-managed finance and accounting department. Robotic process automation (RPA) has been a key driver of innovation in finance and accounting departments, delivering a host of benefits including cost savings, accuracy, scalability, and better compliance.
Process Automation for Finance and Accounting Departments
Finance and accounting departments around the world are implementing RPA into their workflows. Robotic process automation is the use of software bots to eliminate employee’s tedious, repetitive tasks so they can focus on more valuable work. RPA software bots are onboarded to “learn” and then take over the mundane and repetitive tasks carried out by humans. In turn, this frees up the humans to perform more high-value duties. Robotic process automation can be added as an additional layer on top of existing infrastructures and applications. RPA can be implemented at an individual level or an organizational level (click here for more on RPA adoption strategies).
A step-by-step process module for the task to be automated is prepared by the managing individual. The actions specified in the process module can range from understanding what’s on a screen, completing the right keystrokes, navigating systems, identifying and extract data. In a finance and accounting department, these actions include data entry, calculations, and other duties commonly found in finance and accounting workflows. Let’s get into some more specific RPA use cases for finance and accounting.
RPA Use Cases for Finance and Accounting
Robotic process automation can be applied to several different areas of a finance and accounting departments, including invoice processing, bank reconciliations, tax provisions, reporting, and employee expense receipts.
RPA for Invoice Processing Automation
Handling invoices is one of the most monotonous, time-consuming, error-prone, costly activity in the finance and accounting department. All of these characteristics make it the perfect candidate for automation. RPA software robots are able to constantly monitor a dedicated folder where invoices sent. The invoice PDF attachments are downloaded and saved in a folder. Using optical character recognition (OCR) and natural language processing (NLP) capabilities, software robots can read and extract key info from each invoice. That information is then inputted into the company’s data base or ERP system. For invoices with business exceptions, like a past due date, the bot automatically sends an email to the managing knowledge worker with the affected invoice attached. At the end of the process, RPA sends a final report to the knowledge worker. RPA will help F&A professionals by ensuring invoices are processed accurately, quickly, and on-time. Check out this article on automating invoice processing to learn more.
RPA for Bank Reconciliations
Managing different account types, institutions, payment times, and time zones makes bank reconciliation a huge hurdle for knowledge workers in the finance and accounting department. Rather than manually toggling between journals to match transactions, RPA can do it for you. Software bots can upload all the statements that they receive in paper, PDF, and excel formats onto a cloud-based statement processing system. Then a comparison is run to match payment details with bank records. All matching information is reconciled. If there are discrepancies in the data, like missing info or duplicates, RPA sends back the ledgers to the accounts payable team to investigate further.
Tax Provision Automation
Corporate F&A departments are responsible for setting aside capital in order to cover tax provisions. Manually calculating these estimates is quite cumbersome for knowledge workers. Nevertheless, the IRS will expect accurate expenditure each year. RPA can help improve this process. To begin the process, RPA bots connect to data source to create and export the trial balance data. Bots can cleanse the data against tax rules to make sure all compliances are met. Then, the bot can utilize visualization tools to showcase the forecasted tax provisions.
Financial Reporting Automation
Reporting and forecasting is critical aspect of the finance and accounting department. Major decisions are based off the past performance and future projections of the company’s financial health, so there is no room for error. Process automation can be utilized to enter queries in your data and analytics applications, extract data, save in a report, and send for your review. Bots can also be programmed to continually run analysis so you can constantly stay abreast of all the ongoing latest capital expenditures, investments, and financial statements.
Employee Expense Receipts
Automating the employee expense receipts can significantly improve the time, expense, and accuracy of the manual workflow. RPA bots will receive employee expense receipts via email, download the attachments, create a folder with the employee’s name, and save all the attachments in the corresponding employee’s folder. For an in-depth example, check out this article on automating your employee expense receipts, or watch the video below.
Benefits of RPA for Human Resources
Leveraging the emerging tech concept of robotic process automation will help finance and accounting departments work smarter not harder in several ways: higher employee and customer satisfaction, more productivity, fewer errors, higher retention rates, rapid ROI, scalability, and better compliancy to name a few. While the RPA bot works around the clock to complete the administrative, logic-based jobs without error, knowledge can pursue more interesting an interactive work. This will mitigate burnout and raise their satisfaction levels. RPA for HR will also delight new and existing employees as they are getting more attention from their human resource colleagues. RPA system can be scaled quickly and easily when the workload spikes, all the while keeping perfect compliancy. Last but certainly not least, The Institute for RPA estimates that process automation solutions can deliver an immediate savings of 25% to 40% in labor costs alone. McKinsey Digital also found that automating business processes can result in an ROI of between 30 and 200 percent in the first year. These are just a few of the sprawling list of benefits of RPA for human resources.
Higher employee satisfaction
New and existing employees receive more attention from HR representatives, meaning more of their needs are being met.
Knowledge workers are more fulfilled
Boring work is replaced with more interesting and in-person work which reduces quit rates.
Higher retention rates
With more satisfied HR specialists and employees, fewer individuals will seek alternative employment.
Higher productivity
RPA bots can complete tasks 24/7 while knowledge workers can add value to the company elsewhere.
Higher Accuracy
Human error is the cause of many HR discrepancies. As long as they are programmed correctly, software bots can deliver error-free workflows.
Scalability
RPA system can be quickly scaled to handle large volumes of data when the workload spikes.
Higher Compliance
Software bots can be programmed to follow required compliances with 100% accuracy.
Cost Savings
ROI for RPA is a major driving factor for adopting automation.
Elevating Finance and Accounting with Process Automation
The future is automated, but finance and accounting departments are stuck in the past. Now, robotic process automation is being introduced to help alleviate knowledge workers of repetitive, boring tasks. From payroll to employee training, RPA is helping HR sectors put their focus back on their workforce by automating these boring jobs. As a result, companies are realizing higher retention rates, more satisfaction, better accuracy, and more. Together, knowledge employees and digital workers can collaborate for a truly efficient and powerful workforce. Gartner reports 80% of finance leaders have implemented or are planning to implement RPA. Will you be among them?
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RPA for Human Resources
RPA Use Case
RPA for HR can help transform human resource departments by automating payroll, recruiting, training, onboarding, and more.
The Problem with Manual HR Processes
Between payroll, onboarding, training, compensation changes, reporting, and more, human resource departments are bloated with monotonous, rule-based tasks. The very essence of an HR department is humans, but these boring jobs hinder HR specialists from adding interpersonal, creative, and critical value to their workforce. What’s more, these humdrum assignments can lead to knowledge workers experiencing boredom, burnout, and even the urge to seek a more challenging job. With nearly half of HR tasks having the potential to be automated, it’s time to put the “human” back in human resources with the help of robotic process automation.
Process Automation for HR Departments
HR departments around the world are implementing RPA into their repetitive, dull processes. Robotic process automation is the use of software bots to complete redundant, logic-based tasks so often found in human resource job descriptions. These tasks include payroll, employee onboarding and training, expense receipts, and other work that require a significant amount of manual and repetitive labor. RPA can complete these functions 24/7 with zero errors. In some situations, RPA for HR is reported to have slashed processing time by 85% and reduced the time of onboarding a new hire by 90%.
RPA Use Cases for Human Resources
Robotic process automation can be applied to several different areas of a human resource department. Wherever there are monotonous and objective duties, RPA can be deployed. A few RPA use cases for human resources include payroll, recruiting, onboarding, reporting, training, and expense reports.
Payroll
The payroll process is tiresome and time-consuming. Assign this task to RPA bots for speedy, error-free compensation distribution. A robot can pull salary data for each employee, automatically transfer funds on a scheduled date, and send a final report once the process is complete.
Recruiting
Spend less time sourcing and assessing candidates and more time engaging them in person with RPA for human resources recruiting. RPA bots can search through data bases and professional listing sites for employees that meet certain pre-determined criteria like education, skills, and experience. They will then automatically pull qualified individuals and add them to your HR/recruiting system or Excel sheet for the recruiter to review.
Training
Training is a time-consuming and repetitive process for human resource representatives. RPA can be implemented to identify the role of the new employee and automatically send appropriate login credentials, training modules, and employee handbooks for that specific position straight to the new employee’s inbox.
Onboarding
Using RPA to administer new employee paperwork can quickly and easily be done by a software bot so the HR rep can spend more face-to-face time with the person. Automatically distribute necessary paperwork, utilize OCR technology to extract the new hire’s information, and input it into the employee database with robotic process automation.
Reporting
Performance reviewing is an important part of human resource departments. Robotic process automation can be utilized to enter queries in your data and analytics applications, extract data, save in a report, and send for your review.
Employee Expense Receipts
Automating the employee expense receipts can significantly improve the time, expense, and accuracy of the manual workflow. RPA bots will receive employee expense receipts via email, download the attachments, create a folder with the employee’s name, and save all the attachments in the corresponding employee’s folder. For an in-depth example, check out this article on automating your employee expense receipts, or watch the video below.
Benefits of RPA for Human Resources
Leveraging the emerging tech concept of robotic process automation illuminates new business possibilities for HR departments: higher employee and customer satisfaction, more productivity, fewer errors, higher retention rates, to name a few. While the RPA bot works around the clock to complete the administrative, logic-based jobs without error, HR specialists can pursue more interesting an interactive work. This will mitigate burnout and raise their satisfaction levels. RPA for HR will also delight new and existing employees as they are getting more attention from their human resource colleagues. These are just a few of the sprawling list of benefits of RPA for human resources.
Higher employee satisfaction
New and existing employees receive more attention from HR representatives, meaning more of their needs are being met.
HR workers are more fulfilled
Boring work is replaced with more interesting and in-person work which reduces quit rates.
Higher retention rates
With more satisfied HR specialists and employees, fewer individuals will seek alternative employment.
Higher productivity
RPA bots can complete tasks 24/7 while knowledge workers can add value to the company elsewhere.
Higher Accuracy
Human error is the cause of many HR discrepancies. As long as they are programmed correctly, software bots can deliver error-free workflows.
Elevating Human Resources with Process Automation
For years, human resource departments have been bogged down with menial tasks that take away from time that could be spent strengthening employee relationships and building company culture. Now, robotic process automation is being introduced to help alleviate knowledge workers of repetitive, boring tasks. From payroll to employee training, RPA is helping HR sectors put their focus back on their workforce by automating these boring jobs. As a result, companies are realizing higher retention rates, more satisfaction, better accuracy, and more. That is the power of RPA for HR.
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RPA Use Case: Employee Expense Receipts Processing Workflow
RPA Use Case
Employee expense receipt management is the perfect process for RPA because it is logic based and redundant. Let’s look at an example.
Problem
Managing employee expense receipts is a tedious workflow for accounting departments. For each receipt they receive, they must do the following steps:
1. Reading new unread mails
2. Downloading the mail attachment
3. Create subfolder based on employee name and date
4. Pasting the attachment and respective folder from Download folder
This process is then repeated each time a new expense receipt is submitted. This process is both boring and inefficient. An emailed receipt could get buried in an inbox, creating confusion between the accounts department and the employees at the end of the month. This repetitive workflow is also not a good use of knowledge workers’ time as they have other skills that could contribute more value to the company.
Solution
Accounting and HR departments need a solution that will help them complete this long and boring process in a more time- and cost-effective way. Robotic process automation is the use of software bots to replace humans in boring, repetitive workflows. Employee expense receipt management is the perfect process for RPA because it is logic based and redundant. Robotic process automation can be added as an additional layer on top of existing infrastructures and applications, making the implementation process quick and easy.
Here’s how it works: A step-by-step process module for the task to be automated is prepared by the managing individual. The actions specified in the process module range from opening emails, downloading attachments, creating and naming folders, and storing each attachment with its corresponding folder.
Impact
Thanks to RPA, managing employee expense receipts will be faster, cheaper, more accurate, more rewarding for employees, and more productive for the company as a whole. Expense receipts can be recorded and reimbursement can be distributed at a faster rate by software bots. Automating this process will save the company money over time as they are not paying knowledge workers to complete the tasks. Without human error, the employee expense receipts workflow will also be error-free. Knowledge workers in the accounting and HR departments will be freed up to complete do more important work like dealing with humans and managing money. And the new digital workforce will generate higher productivity for the company as a whole.
Conclusion
Knowledge workers have a lot of value to offer their companies but unfortunately, modern workplaces do not put them in a position to perform at their full potential. Instead, they are tasked with mundane jobs that lead to burnout and boredom. Not only does this cause employees to leave their positions for more challenging opportunities, but it is a massive waste of resources for the company. This is the perfect situation for RPA services. Software bots can complete the employee expense receipt processing workflow quickly, easily, and accurately. Knowledge workers will then be free to complete more creative and decision-driven tasks to add more value to the company. The organization will realize rapid ROI from the RPA bots and provide its customers better service from the now-available knowledge workers. For the customers and the companies who use RPA for employee expense receipts, it is a win-win.
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RPA Use Case: Facebook Data Scraping
RPA Use Case
We take you through an example of how RPA can be used in social media data scraping workflows for faster, more accurate information retrieval.
Problem
Business teams and marketers keep a close eye on social media activity to monitor their brand via posts and comments from the public. They retrieve information including number of posts; frequent times of activity; user-generated content; and demographic information like location, age, and job title. This data can be used to better understand your audience for business gains or for sentiment analysis. While there is value in this information, the process of recouping it is tedious and boring. In order for it to be worthwhile, business teams and marketers need to speed up the process. Let’s see an example of how a software robot can be utilized here and can save time and efforts for the business.
Solution
Data scraping is the perfect candidate for robotic process automation because it is repetitive and rule-based. A software bot can be programmed to crawl social media pages or groups for several different types of data. The bot automatically saves the information in an Excel sheet for your business or marketing purposes. Let’s look at an example using UiPath Studio and Facebook.
Here’s how it works: Once the bot is triggered, it will automatically crate a folder with the run date. Next, it will open the Facebook application and navigate to the group you want to investigate. The bot will then scrape all post data from the last 24 hours. Once completed, the data from the group will be copied into a spreadsheet inside the folder. This process will be repeated for all groups assigned in the process.
Impact
Implementing RPA for data scraping can have a positive and wide-spread impact on the process. Replacing humans with robots to sift through Facebook groups to check for new activity and record it will significantly speed up the process. Not only that, software bots are 100% accurate if programmed correctly, so they won’t get distracted or lose their train of thought during the boring task. This will increase the accuracy of the data scraping process. In turn, businesses will gain a better understanding of how social media users behave online and adjust their marketing strategies accordingly. Implementing RPA into this process will also free up business users and marketers to complete more creative and valuable jobs like customers service or content creations.
Conclusion
Data scraping is a popular task carried out by many business users and marketers for things like demographic studies and sentiment analysis. But the manual process is riddled with errors and very laborious. Social media is becoming more and more prominent, so organizations would be wise to expedite this process. Software bots can be programmed to open applications and crawl groups for activity. This can be applied to Facebook business pages, or any other social media feed where user data needs to be collected.
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RPA Use Case: Automate Your Accounts Payable Workflow
RPA Use Case
Robotic process automation for invoices can rescue your employees from boring tasks, save your company from expensive mistakes, and deliver a fast and efficient workflow solution to your organization. Here is an example of how it works.
Problem
Businesses of all shapes and sizes waste valuable time and energy every day by managing their invoices by hand. The accounts payable department is bloated with the manual process of entering invoice data, creating paper invoices, matching purchase orders, and filing endlessly. To complete a single invoice, AP controllers must toggle back and forth between their email and invoice preparation application, be it Oracle NetSuite, Wave, QuickBooks, Tipalti, Xero, SAP, Microsoft Dynamics, ERPNext, Odoo, GunCash, TurboCASH, Sage Inacct, or other ERP softwares. Not only is this process time consuming, it is also riddled with human error leading to costly consequences. What’s worse is this boring, repetitive job can result in employee burnout and high turnover rates.
AP Controller can add an average of 5 invoice per hours at 12 minute per invoice. This process includes which includes data entry, proofing and correcting the mistakes, and processing the invoice. A single invoice done manually can cost a company anywhere from $2.25 to $3.25 in hard and soft costs. This is a yearly cost of $36,000. Companies need a faster and cheaper alternative for invoice processing.
Solution
Robotic process automation can rescue your employees from boring tasks, save your company from expensive mistakes, and deliver a fast and efficient workflow solution to your organization. Invoice processing is the perfect candidate for RPA because it is boring, repetitive, and rule-based. Software bots can be programmed to process invoice data, validate information, create business exceptions, send invoices, and even generate summary reports once they’ve finished a job—all automatically. Here’s an example of how it works using Wave Invoices as the AP application:
Here’s how it works: The software robot receives invoices as attachments in emails, creates a folder with run dates, and then downloads all the invoices. The RPA bot then opens the Wave application and logs in with secure credentials. It then creates the invoices using the data from the email attachments. If any errors are detected—like a past-due notice—the bot automatically sends an email to the business detailing the problem with the affected invoice attached. A summary report that includes the validated invoices and failed invoices is also sent automatically once the bot has finished its tasks. We used Wave in the example above, but no matter what AP application you use, RPA can be implemented to automate your specific accounts payable workflow.
Impact
Using robotic process automation to streamline the invoice workflow significantly and positively impacts the cost, time, and accuracy of the task. If we remove the knowledge workers from the typical invoice processing workflow above and replace them with digital workers/software bots, invoices can be completed in just 2 minutes at a cost of $0.40 to $0.50. And rather than spending $36,000 annually to manage invoices, the company will only expend $1,200 thanks to robotic process automation.
Conclusion
For decades, businesses have been invoicing the same, wasteful way. Now, RPA has arrived to disrupt the process for higher yields, greater savings, and more accuracy. Accounts payable teams no longer waste away toggling between applications, manually verifying data, and sending emails. These jobs are now replaced by robots, freeing up knowledge workers for more important jobs like tracking down payments from customers. A high-functioning workforce consists of robots and humans working together to achieve maximum efficiency and output. Who’s ready to automate with robotic process automation services?
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RPA Use Case: Automating Hospital PO Requests and Invoices
RPA Use Case
Automating hospital PO Requests and Invoices can lead to higher employee satisfaction and ROI. Let’s look at an example.
Problem
IONM companies have different billing requirements for each facility they work with. Most of the requirements concern when the purchase order (PO) requests and invoices must be sent—the frequency could be daily, weekly, or monthly depending on the facility. All patients can be group together in a single invoice, or sent individually. Hospital billers at the IONM companies must keep track of each hospital’s requirements and compliances. The problem is that all of this data is managed manually by hospital billers. Loads of effort and lots of valuable time are poured into these repetitive, boring tasks. This leads to burnout, inaccuracies, as well as wasted time and resources.
Solution
Robotic process automation can be implemented to solve this problem. Clerical work like PO requests and invoice management are the perfect candidates for automation because they are repetitive and rule-based. Software bots can be programmed to convert all PO requests to invoices per each hospital’s compliances. Then, invoices can be scheduled to automatically send daily, weekly, monthly, or whatever time requirement is necessary. These RPA software bots can work 24/7/365 without any breaks or errors.
Here’s how it works. Robotic process automation can be added as an additional layer on top of existing infrastructures and applications. RPA can be implemented at an individual level or an organizational level (click here for more on RPA adoption strategies). A step-by-step process module for the task to be automated is prepared by the managing individual. The actions specified in the process module can range from understanding what’s on a screen, completing the right keystrokes, navigating systems, identifying and extract data. It is at this time that the managing individual also includes logic based on each hospital’s schedules and compliances. Once the module is complete, you can turn your software bot loose to start completing its tasks!
