“We’ve moved from digital products and infrastructure to digital distribution and web strategy to now into more holistic transformations that clearly are based on mobile, social media, digitization, and the power of analytics, and we think it’s really a new era requiring new strategies.” – Saul Berman

In this fast-paced digital world, more and more businesses are turning towards Intelligent Process Automation to complete different business operations. This has become true with the addition of Artificial Intelligence (AI), Machine Learning (ML) and Robotic Process Automation (RPA) in businesses.

This blog explores how the implementation of Intelligent Process Automation leads to growth and productivity of business and its operations.

Intelligent Process Automation

Intelligent Process Automation is an approach where we can see the integration of different technologies like AI, ML and RPA to perform operations in order to get more productive, efficient and error-free results. With the help of AI and ML, IPA uses bots to perform complex and time-consuming activities, freeing up the employees to do high-priority work.


The Three Pillars of Intelligent Process Automation:

   1. Artificial Intelligence (AI)

AI enables machines to perform tasks that typically require human intelligence, such as NLP, speech recognition, cognitive automation, etc. AI algorithms help to understand and interpret the given data to make predictions and information-driven decisions. Ai helps in achieving efficiency and accuracy in business operations.

Robotic Process Automation uses software robots or bots to automate repetitive tasks in business processes. These bots mimic human actions, like data entry, extracting information from documents or perform calculations or data manipulations as instructed.

RPA bots can be programmed to follow predefined rules and workflows, enabling them to handle routine processes efficiently and consistently. Though RPA can perform rule-based tasks, it cannot perform cognitive tasks or make important decisions like AI and ML. Thus, the integration of these 3 technologies helps in a smooth flow of work.

   3. Machine Learning (ML)

ML algorithms enable machines to learn from the available data and improve their performance without explicit programming. With the help of ML in IPA, bots can recognize patterns and trends. They can also make logical real-time decisions based on the available patterns.

Machine learning algorithms can also utilize various techniques such as decision trees, neural networks, support vector machines, and deep learning, among others, depending on the nature of the problem and the available data.

Benefits of Using Intelligent Process Automation

Intelligent Process Automation brings numerous benefits to day-to-day business operations like scalability, productivity, accuracy, and intelligent decision making based on the past data available with minimal human interaction. Some of the benefits are mentioned below

Learn about the benefits of IPA for seamless business operations.

Implementing IPA in Business Operations

Adding IPA to your business operations is a big step and there are a few steps that need to be considered in the process:

   1. Strategizing

Define a clear plan on how you’ll add IPA to your business processes. Start with the simple and less priority tasks before adding IPA across the different business functions. This helps to understand the impacts and potential complexity.

   2. Assess process suitability

Pick out the ideal processes for automation like highly repetitive, rule-based, and time-consuming tasks. Prioritize processes based on their impact, complexity, and potential benefits of automation.

   3. Bringing Business and IT together

We all know communication is the key to success! Promote collaboration and close communication between business and IT departments to ensure that the automation processes align with your company’s goals and objectives.

   4. Skilling Up

Do not miss out on investing in training programs to upskill your employees so that they align with the evolving requirements of your organization. This creates employee satisfaction along with a smooth working flow in the organization.

   5. Continuous Upgradation

Constantly monitor and check the automation process performance. Also, take feedback from customers to identify their pain points and areas of improvement. Use data analytics and insights to make decisions. Assess the impact of IPA on business operations and make any necessary changes.

   6. Solid Infrastructure

Establishing a solid foundation is necessary to support the IPA integrated business operations. Update and upgrade the existing systems and networks according to the requirement. Make sure that your infrastructure can handle the IPA operations for a smooth workflow.

Implementing IPA is difficult, but these steps might help you achieve streamlined business operations. Sunflower Lab is known to provide the best software development services in the USA, and it helped Zinniax to build IONM software with RPA as the core technology along with Power BI, OCR, etc. This software helped in identifying the limitations of current intraoperative neuromonitoring software solutions and addressing them in a unique way.

We developed a HIPAA-compliant application with RPA to achieve the following features:

  • A SaaS platform that automates the secure processing and storage of electronic medical records (EMR).
  • Automated scheduling and data capture using OCR, reducing the time hospital staff spend on uploading new patient records and scheduling appointments.
  • Centralized access to soft copies of real-time data, eliminating the need for carrying hard copies and enabling access anytime and anywhere.
  • Effective business analytics for tracking overall productivity, providing insights into patient satisfaction and expected revenue.

With the assistance of RPA, AI, and ML; Zinniax IONM helped in the empowerment of medical staff administrating the entire lifecycle of intra-operative neurological monitoring.


Implementing IPA empowers organizations to adapt to evolving market dynamics, swiftly respond to customer demands, and foster innovation. By automating and optimizing business processes, you can gain a competitive edge, enabling your company to stay ahead in the rapidly evolving digital landscape.

If you’re also working on implementing IPA into your business, then we at Sunflower Lab are looking forward to talking to you. Our team of experts work dedicatedly to providing the best solutions to help companies achieve their goal. Contact Us today to turn your business digital.